Return Policy

At Radiant Homoeo Pharmacy, customer satisfaction is our priority. While we strive to provide the best products and services, we understand there may be instances where returns are necessary. This Return Policy outlines the terms and conditions under which returns are accepted.

Non-Returnable and Non-Cancelable Items

Due to the nature of homeopathic products and regulations, most items are non-returnable and non-cancelable once shipped. These include but are not limited to:

  • Homeopathic medicines
  • Health supplements
  • Personal care items

Exceptions

We accept returns or exchanges only under the following circumstances:

  • Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery.
  • Incorrect Items: If the item delivered differs from what was ordered, please contact us immediately for resolution.

Return Process

  1. Contact Us: Reach out to our customer service team at radianthomoeopharmacy@gmail.com or call 9772790193 within 48 hours of receiving the order.
  2. Provide Details: Share your order number, the issue with the product, and any relevant photographs.
  3. Approval: Our team will review your request and, if approved, will provide you with instructions for returning the product.
  4. Return Shipment: Ship the product back to us using a reliable courier service. The return shipping cost will be borne by the customer unless the return is due to our error.

Refunds

Once we receive and inspect the returned product, a refund will be processed:

  • Refund Method: Refunds will be credited to the original payment method within 7-10 business days.
  • Partial Refunds: In cases where only part of the order is returned, a partial refund will be issued accordingly.

Conditions for Return

  • Products must be returned in their original packaging.
  • Items should be unused and unopened, except in cases of defect or damage.

Contact Information

For any return-related inquiries, please contact our customer service team:

  • Email: radianthomoeopharmacy@gmail.com
  • Phone: 9772790193
  • Address: G-120, Plot No. C-306, Nirman Nagar, Near Chhabra Restaurant, Janpath Road, Jaipur (Raj.) 302019

Amendments

Radiant Homoeo Pharmacy reserves the right to update or modify this Return Policy at any time. Any changes will be posted on our website and will be effective immediately.

For more details, please visit our Return Policy page.